Frequently Asked Questions - Online Services


If I run a Pension or Termination Estimate using the CSSB Online Services, is that information shared with my employer?

No, any estimates run through the CSSB Online Services or by one of our counsellors is completely private and not shared with your employer by the CSSB.


I don't have access to a computer with Internet access, how will I get my information from the CSSB?

We understand that some members do not have Internet access. Upon request, we will continue to mail information to you so please keep your home mailing address up-to-date with your employer and the CSSB.


What is a Registration Key and how do I get one?

A Registration Key is a secure CSSB identification code unique to you and is required when you sign up for Online Services. It can be obtained by contacting our office.


I’ve forgotten my password. How do I reset it?
  • Go to the CSSB Online Services webpage

  • Click the link Forgot Password.   You can only reset your password with this method if you use your email address to log in.

  • To reset your password, an email with a reset link will be sent to the Primary email address you have confirmed in your account. If you don’t receive an email with the reset link, please contact our office.


If you normally log in with a user name that is not an email address, you must contact our office to have your password reset.


Where do I find my statements or documents that I’ve requested?

Your statement or any other requested documents will be delivered to your Document Centre – Inbox. The Document Centre is located on the upper left side of the screen.


How do I update my email address?

You can update your email anytime by logging into your Online Services account.

  • Log into your Online Services account

  • Click Edit My Profile

  • Click the tab Email Addresses. Update your email address.

  • After you update your new email address, a confirmation email will be sent to the new email you entered.

  • Open up the email and click the link inside of the email to activate it.

  • The new email address will only be available for you to use once it has been activated. You may have multiple email addresses confirmed in your account.

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