Frequently Asked Questions - Pensioner Documents

 

Important note: If mail is returned from the last known address of the pension recipient, the CSSB will make reasonable attempts to contact the recipient and update the information. Upon the discretion of the CSSB, further pension payments may cease until contact is made with the pension recipient.

 

I want to or have changed my bank account/financial institution, how do I change my direct deposit information for my pension payments?

Provide a cheque with “VOID” written on the front with the new banking information OR submit the deposit information form from your financial institution. This document must be signed and dated by the member or Power of Attorney.

 

Please indicate the following information on the documents:

  • Your name,

  • PIN (Personal Identification Number) or Social Insurance Number, and

  • Effective date of the change.

 

This information can be sent to our office by mail, fax or through the Document Centre if you are registered for Online Services.

           

Do I need to contact CSSB if I moved or my mailing address changed?

Yes, you need to notify our office if you have a change in mailing address. If mail is returned and our office is unable to contact you, this will cause an interruption in your pension payments.

 

If you are registered for Online Services, you can update your address by going to “Edit My Profile” and click on “Address”. 

 

You can either contact our office by phone or in writing with the change of address. Please indicate the following information:

  • Your name,

  • PIN (Personal Identification Number) or Social Insurance Number,

  • New mailing address, and

  • Effective date of the change.

 

I will be away for several months; can I provide a temporary mailing address?

Yes. Notify our office in writing and indicate the following information:

  • Your name,

  • PIN or Social Insurance Number,

  • Temporary mailing address, and

  • Effective from and to date of the change.

 

I am moving out of country, what information do I need to provide?

Notify our office in writing if you are moving out of country. Please indicate the following information:

  • Your name,

  • PIN or Social Insurance Number,

  • New mailing address,

  • Effective date of the change, and

  • Declare in writing if you are to be taxed as a non-resident and the effective date (without a written declaration and date, our office will withhold the minimum tax required by Canada Revenue Agency).

 

I am moving back to Canada, what information do I need to provide?

Notify our office in writing if you are moving to Canada. Please indicate the following information:

  • Your name,

  • PIN or Social Insurance Number,

  • New mailing address,

  • Effective date of the change, and

  • Declare in writing if you are to be taxed as a resident of Canada and the effective date.

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Accessibility Information

 

Online member services and website information provided by the Civil Service Superannuation Board relate almost exclusively to the Civil Service Superannuation Fund and Public Service Group Insurance Fund plans. Any information on other plans the Board administers or for which it provides services would be identified as such, and only information identified as such or in an identified document applies to that particular plan. We recommend you get detailed personalized information from the Board before making any decisions. This website is meant to summarize our available information, requirements, procedures and policies on a general basis only. All persons making use of this site are reminded that The Civil Service Superannuation Act and its Regulations should be consulted for specific legislative requirements. 

 

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